FAQs

How secure is online shopping?

We pride ourselves on the simplicity & safety of our transactions. Not to be taken lightly we have registered with many well respected security providers in order to protect your personal details and privacy.

All our transactions go through the latest and highest Secure Sockets Layer (SSL) checkout system; this is the same high security level used by online banks and many major online retailers. Even the login to your account goes through a complex level security channel with heavy encryption.

For additional security we work in conjunction with Visa and Master Card offering Verified by Visa and Master Card Secure which work in the same way as chip and pin. This adds an extra layer of security for all our customers, making it near impossible for someone to use your card online without knowing your password. For more information please check out the Verified by Visa website and Master Card site.

Are all your products genuine?

All our products are purchased directly from the manufacturer and as such we are official retailers of all the products we sell. We advise our customers to be vigilant when shopping online as there are many fake retailers on the web. Below is a list of things you should expect to see from a REAL retailer:
1. Phone Number – if they have a phone number ensure that they are contactable.

Only MinX phone number is: 0845 544 1512

3. A registered business number – this is a number provided to a business when they register with the government. This number can be checked online at Companies House.
Only MinX registration for the UK:07614288 - part of uCrave LTD.

Which countries do you ship to?

We literally ship to every corner of the world; offering style with no boundaries. Every effort is made to avoid additional charges yet in some instances there may be charges for shipping to countries outside Europe. Please rest assured that we constantly strive to find the most reliable and cost effective way of delivering to our international buyers.

Please check our Delivery page to find out more information.

UK Customers:

Special Next Day Delivery (guaranteed by 1pm)  =  £6
Next Day Delivery not guaranteed (1 to 2 days) =   £3
Free Delivery (3-5 days) = FREE

Europe Customers:

Are there any other additional costs?

For customers in the UK there are no additional costs or fees. As we ship from within the UK, there is no chance of our customers being charged any duty or customs fees. For those ordering from outside the UK, customs charges may apply in rare circumstances only.

How can I give Only MinX feedback?

Comments can be sent via email or on our Testimonials page. All feedback is greatly appreciated.

Have you received my returned order?

We ask all customers to allow up to 14 days for returns to be processed. As soon as the warehouse authorises your return, we will send an email to notify you as such. We ask that you contact us only if you have heard no news within 14 days.

Can I track my order?

Yes, you will have received a confirmation email shortly after your order was placed. In this email you were allocated a unique tracking number; you can also find your tracking code in your user area.

How do I return goods?

Please see our Returns Policy.

What Happens if my tracking says "returned to sender"?

Please Be Aware that all Items are required to be signed for. If an item is not signed for a "sorry you were out" label will be left. You will then have 7 days to collect your package from your local sorting office. If you do not collect it within 7 days your package will be sent back to us. Please note that we cannot process any exchanges or refunds until an item has been sent back to us when a return to sender has occured. This is a strict policy so please make sure that you collect your package before the 7 days is up.